Data We Collect and Why We Use It
When you open an account, we collect the information you provide — your name, contact details, and the wallet you link for deposits and withdrawals. That means DANA, OVO, or GoPay account identifiers are part of your profile so transactions can be matched and verified correctly.
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We also collect device information, session logs, and IP addresses to keep your account secure and detect unusual access patterns. If you reach our support team, that conversation history is stored too. We do not sell your personal data to third parties. We share it only
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where required to process a transaction — for example, passing your wallet reference to the payment provider to complete a GoPay or OVO transfer — or where we are required to by applicable law. Data is retained for as long as your account is active and
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for a period after closure as required under applicable regulations in eligible regions. You can ask us to correct inaccurate data or request deletion at any time by writing to our data contact address. We will respond within the timeframe required under applicable local law where
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your request originates.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.